Terms of Service.
Last updated 5 June 2026.
These terms apply when you engage Signature Solar Care for solar panel cleaning, bird proofing, heavy soil treatment, equipment covers, concrete slabs, pool heating removal or related services.
1. Quotes
Quotes are valid for 30 days unless otherwise specified. Quotes are based on the information you provide; if conditions on site differ materially (extra panels, difficult access, additional contamination), we will let you know before any extra work is done and confirm any additional cost with you.
2. Bookings and rescheduling
Bookings are confirmed by SMS or email. Re-scheduling is free up to 24 hours before the booked time. Same-day cancellations without a reasonable cause may attract a call-out fee.
3. Weather and unsafe conditions
For everyone's safety, we will not work on roofs in high wind, lightning, heavy rain or other unsafe conditions. If weather requires us to reschedule, we will contact you to arrange the next available slot at no additional cost.
4. Customer access responsibilities
You must ensure the property is safely accessible on the booked day: gates unlocked, dogs secured, hazards flagged, an outdoor tap available where required, and any gate codes or special instructions provided in advance. If we arrive and cannot safely access or complete the work, a call-out fee may apply.
5. Site safety and roof access
Roof safety on the day is our responsibility. We carry public liability insurance and follow safe roof access practices on every job. Some properties may be unsafe to access due to structural concerns, roof pitch or surface condition; in those cases we will let you know and recommend an alternative approach.
6. Roof tile or material breakage
We take every reasonable care while accessing roofs. Older or brittle roof tiles can occasionally crack under foot traffic despite proper technique. Where this occurs as a direct result of our work and is not pre-existing, we will help arrange a replacement at no cost to you. We are not responsible for damage caused by pre-existing deterioration of the roof, fittings or fasteners.
7. Re-clean commitment
If, within 7 days of the clean, you identify a panel we missed in normal viewing conditions, we will return and re-clean it at no charge. Photos appreciated. This is a workmanship commitment to the scope we quoted, not a guarantee of solar performance or output (see section 10).
8. Bird proofing — what's included
Bird proofing covers installation of the mesh barrier around the panel array using clipped fixings (no drilling into the panels). The mesh is designed to help stop birds and pests accessing the cavity under your panels. Where determined nest pressure persists despite a correctly-fitted barrier, additional treatment may be required and is quoted separately. The mesh can be removed for servicing.
9. Equipment covers and concrete slabs — scope
Inverter and battery covers are installed to help reduce direct weather exposure. Concrete slabs are prepared as a base for licensed installer-led battery installation. Both services exclude electrical work; see section 11.
10. Limits on what cleaning can do
Cleaning may help support solar output where visible build-up is present, but actual output also depends on weather, shading, panel age and electrical condition. We do not guarantee a specific increase in output. Where build-up is heavy or unusual, please see our heavy soil treatment service.
11. Electrical work
Signature Solar Care does not perform electrical repairs, testing or fault diagnosis unless that work is carried out by an appropriately licensed electrical contractor. Standard solar care services are non-electrical. If we observe damage during a visit, we will note it on your service report and recommend a licensed professional where needed.
12. Photos and service reports
We take before-and-after photos and brief written notes on each visit so you have a record of the work and any visible observations. By engaging us, you grant Signature Solar Care permission to use anonymous job photos (no identifying address, surname or vehicle details) for marketing examples such as the website gallery. If you do not consent to this use, just let us know at the time of booking and we will keep your photos internal.
13. Residential payment
Residential jobs are payable on completion by card or bank transfer. We do not require a deposit on standard residential bookings.
14. Commercial payment terms
Commercial jobs are invoiced on 7-day terms by default. For larger commercial scopes we may agree a written schedule of payment with you in advance. Late payments may attract a reasonable administration fee.
15. Liability
We carry public liability insurance. Our liability is limited to re-performing the service or refunding the price paid, except where statutory consumer guarantees apply.
16. Governing law
These terms are governed by the laws of Queensland, Australia.
17. Contact
Questions about these terms? Reply to your quote email, or call 0428 907 999.